How to report a defect
Your home has a Tolent warranty which lasts for 12 months from the day we hand over your home to Sunderland City Council. Any defects within in the first 12 months can be reported by:
- Contacting Sunderland City Council
- Calling 0191 561 2715
When reporting your repair please make sure that you have the following information:
- As much detail about the problem as possible.
- Times when there will be someone at home (am or pm)
- If we need to work inside your home you will need to ensure that a responsible adult is there to let us in and to stay while the work is completed.