Brockwell Green

Brockwell Green is a development of 44 homes in Houghton-le-Spring, built on behalf of Gentoo. 

How to report a defect

All defects must be reported to the Gentoo Repairs Team who can be contacted by calling 0191 525 5000

Emergency repairs

An emergency would be something that prevents you from occupying your house in a safe and reasonable way. This would include:

  • Complete failure of the heating systems and/or hot water system. If your heating fails in summer, it is unlikely to be an emergency. However if it fails in colder weather, then this will be classed as an emergency
  • A water leak that cannot be contained
  • Complete failure of the electrics
  • Flooding caused by blocked drains that threatens to enter the home
  • A fault to a window or external door causing a loss of security.

If you have an emergency during normal working hours please call the Gentoo Repairs Team on 0191 525 5000

Please note, outside of these times please call Safeguard on 01207 50329.

Useful contacts


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