How to report a defect
Your home has a Tolent warranty which lasts for 12 months from the day we hand over your home to you. Any defects within in the first 12 months can be reported by:
When reporting your repair please make sure that you have the following information:
- As much detail about the problem as possible.
- Times when there will be someone at home (am or pm)
- If we need to work inside your home you will need to ensure that a responsible adult is there to let us in and to stay while the work is completed.