Icona is a development of 32 apartments in York, built on behalf of Modernistiq.  

How to report a defect

We are available Monday to Friday from 8am – 4.30pm by phone on 0333 101 4065 or via e-mail at customerservices@tolent.co.uk.

Emergency repairs

An emergency would be something that prevents you from occupying your house in a safe and reasonable way. This would include:

  • Complete failure of the heating systems and/or hot water system. If your heating fails in summer, it is unlikely to be an emergency. However if it fails in colder weather, then this will be classed as an emergency
  • A water leak that cannot be contained
  • Complete failure of the electrics
  • Flooding caused by blocked drains that threatens to enter the home
  • A fault to a window or external door causing a loss of security.

If you have an emergency during normal working hours please call the customer care team on 0333 101 4065.

Please note, outside of these times please call Safeguard on 01207 50329.

Useful contacts


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