Oakfield Gardens

This is a development of 67 new homes in Peterlee, built on behalf of Chapter Homes. 

How to report a defect

You can report defects via the Clixifix Customer Hub. 

Details on how to do this should have been provided to you by Chapter Homes. Email hello@chapterhomes.co.uk for help. 

Emergency repairs

An emergency would be something that prevents you from occupying your house in a safe and reasonable way. This would include:

  • Complete failure of the heating systems and/or hot water system. If your heating fails in summer, it is unlikely to be an emergency. However if it fails in colder weather, then this will be classed as an emergency
  • A water leak that cannot be contained
  • Complete failure of the electrics
  • Flooding caused by blocked drains that threatens to enter the home
  • A fault to a window or external door causing a loss of security.

If you have an emergency during normal working hours please contact hello@chapterhomes.co.uk 

Please note, outside of these times please call Safeguard on 01207 50329.

Useful contacts


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