Travellers Green & Clarence Green

Travellers Green & Clarence Green is a development of 47 homes in Newton Aycliffe, built on behalf of Livin Housing. 

How to report a defect

Your new home is covered by a 12 month building warranty. During this time repairs to your home will be carried out under this warranty.

Any repairs or defects within this period should be reported to Livin Housing Ltd by calling: 0800 587 4538 

They will then be forwarded to Tolent to resolve where required.

Any issues reported to Tolent by Livin Housing Ltd may be passed to a relevant third party contractor for action along with your contact details. The third party will be in touch with you to make the relevant access arrangements.

If you do not wish for your details to be passed on to a third party please advise us of this.

Items reported to Tolent by Livin Housing Ltd will be appointed in normal working hours, we will action every item as quickly as possible.

You may wish to report non-urgent items together to minimize disruption.

Emergency repairs

An emergency would be something that prevents you from occupying your house in a safe and reasonable way. This would include:

  • Complete failure of the heating systems and/or hot water system. If your heating fails in summer, it is unlikely to be an emergency. However if it fails in colder weather, then this will be classed as an emergency
  • A water leak that cannot be contained
  • Complete failure of the electrics
  • Flooding caused by blocked drains that threatens to enter the home
  • A fault to a window or external door causing a loss of security.

If you have an emergency during normal working hours please call the Livin Housing team on 0800 587 4538.

Please note, outside of these times please call Safeguard on 01207 50329.

Useful contacts


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