How to report a defect
Your new home is covered by a 12 month building warranty. During this time repairs to your home will be carried out under this warranty.
Any repairs or defects within this period should be reported to Livin Housing Ltd by calling: 0800 587 4538
They will then be forwarded to Tolent to resolve where required.
Any issues reported to Tolent by Livin Housing Ltd may be passed to a relevant third party contractor for action along with your contact details. The third party will be in touch with you to make the relevant access arrangements.
If you do not wish for your details to be passed on to a third party please advise us of this.
Items reported to Tolent by Livin Housing Ltd will be appointed in normal working hours, we will action every item as quickly as possible.
You may wish to report non-urgent items together to minimize disruption.